The event organiser, Safe Harbour Foundation Ltd, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy – Seek Jesus Festival
Safe Harbour Foundation Ltd (ABN 49 606 273 278) trading as Seek Jesus Festival (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you purchase tickets or engage with our events.
Contact Details
Safe Harbour Foundation Ltd
151 Baldrys Road, Flinders, Victoria, 3929
Email: events@seekjesus.au
1. Information We Collect
When you purchase a ticket or interact with our events, we may collect the following information:
- Name
- Email address
- Phone number
- Payment details (processed securely via Stripe)
When purchasing a ticket, you also consent to being added to our database to receive updates and information about Seek Jesus Festival and Seek Sessions.
2. How We Use Your Information
We use your information for the following purposes:
- To manage ticketing and entry to our events
- To communicate event updates, changes, and reminders
- To send you news and information about future Seek events
- To improve our services and event experiences
3. Sharing Your Information
We only share your data with trusted third-party providers for the purposes outlined above, including:
- Stripe – for secure payment processing
- Klaviyo – for email and database management
- Meta (Facebook Pixel) – for advertising and audience tracking
We do not sell your information to third parties.
4. Data Retention
We retain your personal information until you unsubscribe from our database. Once you unsubscribe, your information will be removed from our active records.
5. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any errors in your personal information
- Request deletion of your data
To exercise these rights, please contact us directly at events@seekjesus.au.
6. Tracking & Analytics
Our website and event pages may use tools such as Facebook Pixel and Google Analytics to help us understand visitor behaviour and improve future events.
7. Governing Law
This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Refund Policy – Seek Jesus Festival, Seek Sessions
All ticket sales are final. We do not offer refunds for purchased tickets.
If you are unable to attend, you may contact the event organiser to discuss your situation. While refunds are not guaranteed, we are happy to talk with you about possible options.
Event Organiser Contact:
Email: events@seekjesus.au
Phone: 03 5989 6213